Testimonials
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We looked at a managed services group that would help us mitigate our loss, so we looked at Focused Networks. They were cost effective and offered the technology and the expertise. I've known Hector and Alex for years and they've got a very solid reputation in the industry. If you were to assess the amount of experience and expertise that I'm getting for the price, I would say it was cost effective in that regard. Their available basically 24/7 and they bring the latest tools and technology to the table without having to purchase them. I think the helpdesk portion of managed services has really changed our end users expectations. The turnaround time has only been about 3 months and we're already starting to see an immediate benefit, not only to the IT staff, but to the end users as well. At the helpdesk level as we're starting to work, we're able to offset some time and some resources here in my own group. But for me personally, I'm able to get a lot of high level expertise that I didn't necessarily have internally. That helps me in project planning and strategizing. The most important aspects of that are the fresh ideas. Generally when you have a group that's been together for so long, you know, 7, 8,9 years you hope you can stay outwardly focused; you know what's out there; you're staying leading edge and you don't get tunnel vision, but hard to do. So having them on the periphery is nice because they tend not to get that tunnel vision. I feel that I can, when needed, offer more only because using managed services from Focused Networks. They do have a wider range of resources and their just a fingertip or a phone call away from being able to be my resources. So I think that's the power in it, using the experience and the savvy that Focused Networks brings I can offer that to my customers by supporting them with better technology, more options and even in many cases, more cost effective options. So the answer is yes! I would recommend a solution like this! Jeff Cook |
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My name is Patti Ewert and I am the office manager at Dole Insurance. I do everything from finances to IT. Focused Networks' techs are very informative and easy to speak with and put computer terminology in everyday language for everyday people like me. It's helpful and they are pretty knowledgeable in what they do, so I appreciate that. We're not that technical in here. We would get random things not working and things not getting updated correctly. We tried a monthly service on each computer. Just to have the support just in case we have an emergency just to know that you have a quicker response. I guess its just having the comfort of knowing you will have somebody come help you if something goes wrong, rather than having to wait for them to come available. I would say that it is less money and things work a whole lot smoother. They make sure everything is kept up to date and let us know when things need to be fixed and updated. Everything we do is online now. We can't function without computers, scanner, copier and printer access. No down time. We don't have a point where we're sitting here twiddling our thumbs because our computers are working properly. They hooked us up with a way more efficient backup system for our files. There's no more manual tapes and hard drives around here that break. They put us online with that. They got us a new email system. They got us away from Cox, which would fill up fast and didn't have a good spam filter. We don't have any employees bouncing back because their email box is too full when their gone for two days from the office. So those are two of the main things that we've updated with Focused Networks that have been a major attribute to the business. For me personally being the office manager, they've saved me a lot of time. I don't have to deal with tapes and buying new tapes and putting in new tapes every morning and evening. I've had to do nothing. I just have to keep my computer on and it backs up automatically. With the email, not having to go in and empty out email accounts for employees in the office. It's big enough to hold what we need, so it's a lot more efficient. It saves me a lot of time, so I can actually do the job that I'm supposed to do and that's why it's important. Our time spent at the office is more efficient besides the fact that we're able to devote more time to the business rather than problems going on with the technology. Patti |
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I am Sandra Gregg with Turfmaker Inc. and I'm the office manager. We know nothing about computers. We needed email and we had problems with our QuickBooks. We had no idea what we were doing. I don't have to worry about it. I just have to pick up the phone and call Focused Networks and they fix it. They were able to connect both computers and put us on an automatic backup so I no longer had to do a manual backup. You were able to intercept on my email and you can service my computers off site. You do not have to be here, cause I don't have time to wait for you. In our slow time, I probably work 10 hour days. Those are my slow days. My time is very precious. We don't have time. The reassurance that the backups being done; if anything happened and we crashed, it's somewhere not in this office. It's up in heaven somewhere...it's up in NoNosland, that's what we call it. The reassurance that if something happened, someone could come in and install what we have and not have to lose anything. Being able to pick up the phone and call. Being able to have two people have access to the same email has been terrific - so no matter who's on it, they see what I'm seeing and I'm seeing what their seeing. We all love it. I sleep at night! I don't have to worry. The most positive thing I can say about it is there are no worries. You take the worries. I just do the work. The system is much faster cause you guys keep me updated, you give me more memory, you just service me completely. It doesn't take us as long. Somebody asks me something and I just have easier access to what I need. I don't have to wait for the system to search for things. The customer service is exceptional. That's the number one key. I don't have to wait. You step up to the plate. Your customer service is number one! Sandy |
