| Description |
No Plan |
Basic
|
Professional
|
Master
|
| Support Service |
| Unlimited Phone Support |
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| Unlimited Remote “MyAdmin” Support |
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| Unlimited Onsite "My Tech" Support |
15 Minutes Increments of Hourly Rate |
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| Server/Service Availability Monitoring |
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| Onsite Support |
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| Emergency After Hours Support |
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| Loaner Server |
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| Management Services |
| Remote Microsoft Patch Management |
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| Event Log Monitoring |
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| Disk Space Monitoring |
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| Disk Space Administration |
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| Backup Monitoring and Maintenance |
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| Quarterly Onsite Maintenance |
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| Administration Services |
| User Administration |
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| File System Permissions Administration |
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| Disaster Recovery Planning |
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| * Labor only; all hardware and
software costs will be additional. |