| Description |
No Plan |
Basic
|
Professional
|
Master
|
| Support Service |
| Online Incident Management (Ticketing System) |
 |
 |
 |
 |
| Unlimited Remote “My Tech” Support |
15 Minutes Increments of Hourly Rate |
 |
 |
 |
| Unlimited Onsite "My Tech" Support |
15 Minutes Increments of Hourly Rate |
 |
 |
 |
| Helpdesk Support (Live Support Agent) |
 |
 |
 |
 |
| Hourly On Site Rate |
$100 |
$90 |
 |
 |
| Emergency After Hours Support |
 |
 |
 |
 |
| On-Site Scheduling of Technician |
2-3 Days |
1-2 Days |
Next Day |
Same Day |
| Management Services |
| Remote Patch Management |
 |
 |
 |
 |
| Remote Desktop Access |
 |
 |
 |
 |
| Optimization and Management |
 |
 |
 |
 |
| Asset Management |
 |
 |
 |
 |
| Executive Summary Monthly Report |
 |
 |
 |
 |
| Security Services |
| Anti-Virus Managed Solution (Client Software Included) |
 |
 |
 |
 |
| * Labor only; all hardware and
software costs will be additional. |